Shipping policy

Thank you for shopping with SCHALK WILLEM BURGER ERASMUS. As a dedicated New Zealand online retailer focusing on apparel sales, we follow standardized order processing and rigorous logistics quality control protocols. Our core goal is to ensure all fashion clothing products are carefully inspected and professionally packaged before dispatch, enabling safe, accurate and timely delivery for every customer order globally.

1. Order Processing Time

All fully paid and confirmed apparel orders will undergo internal verification, quality inspection and secure warehouse packaging within 1 to 7 business days. Our order processing operations only take place on regular working days, with weekends and New Zealand official public holidays excluded from the processing cycle.
During seasonal sales peaks and large promotional campaigns, surging order volumes may lead to moderately extended processing timeframes. Our team will send proactive email notifications to customers once notable processing delays occur, ensuring full transparency of order progress updates.

2. Shipping Rates and Delivery Estimates

Shipping fees for all clothing orders are calculated based on package weight, dimensional specifications and delivery destination. The exact shipping cost will be automatically calculated and clearly displayed on the checkout page prior to payment submission. Our store does not offer free shipping, shipping rebates or any form of logistics preferential benefits for any orders.
The standard estimated delivery period for all apparel shipments is 15 business days. All delivery timelines are reference values only and not absolute guarantees. Actual delivery speed may fluctuate due to logistics carrier operational disruptions, customs clearance cycles, extreme weather conditions, regional logistical limitations and holiday suspensions, which are subject to real-time logistics status.

3. Shipment Confirmation and Order Tracking

Once your clothing order is fully packaged and dispatched from our warehouse, you will receive an official shipment confirmation email that includes your unique tracking number and authorized logistics inquiry access.
Tracking system data will not synchronize immediately after shipment. In most cases, complete transit status, delivery records and logistics updates will be fully accessible for customer inquiry within 24 to 48 hours after the logistics carrier completes package scanning and system registration.

4. Incorrect Address Disclaimer

Customers are solely responsible for providing precise, comprehensive and valid recipient addresses and active contact details during order checkout. Please verify all delivery information thoroughly to prevent misdelivery, package detention or return issues.
SCHALK WILLEM BURGER ERASMUS accepts no liability for delivery errors, package loss or return expenses resulting from inaccurate, incomplete or invalid customer-provided shipping information. Any packages returned due to address discrepancies will require the customer to bear all return logistics fees and additional reshipping charges for secondary delivery services.

5. Lost or Damaged Packages

If your apparel package is unaccounted for, stalled or presumed lost during cross-border transit, please submit a formal logistics investigation request with your valid order number to our support team within 2 business days following the projected delivery date.
If your clothing items arrive with compromised packaging, fabric tearing, stains, indentation or other transit-induced defects, please reach out to our customer service team within 24 hours of package receipt. Clear original photos of both the outer packaging and damaged merchandise are mandatory for claim validation. Our team will conduct a detailed case review and deliver efficient, reasonable resolution solutions promptly.

6. Apparel Care and Usage Notice

Every fashion garment sold in our store is fitted with material-specific care labels and professional maintenance guidelines tailored to different fabric properties. We highly recommend all customers follow the official instructions for daily wear, cleaning, drying, ironing and storage to preserve each garment’s texture, color fastness and long-term wearing performance.
We waive all liability for garment damage, shrinkage, color fading, structural deformation and premature wear caused by unauthorized alteration, non-standard laundering methods, high-temperature processing, artificial damage and any improper usage that deviates from official product care standards.

7. International Shipping and Customs Notice

All cross-border international apparel shipments may be subject to import duties, customs taxes and official inspection fees in compliance with the local trade regulations and customs management policies of the destination country or region.
All customs and import-related charges are independent of product prices and standard shipping fees and are the exclusive financial responsibility of the customer. These fees are not incorporated into order checkout totals. Customers must independently adhere to local import laws, complete mandatory customs clearance procedures and settle all relevant charges by themselves.

8. Contact Information

Should you have any questions, suggestions or professional inquiries regarding our shipping regulations, order processing workflows and logistics services, please connect with us via our official contact channels:
Trade Name: SCHALK WILLEM BURGER ERASMUS
Phone Number: +64 21 323 5538
Email: info@erasmuscloset.shop
Physical Address: 142 Elsthorpe Avenue, Mangapapa, Gisborne, Gisborne 4010, New Zealand